Privacy Policy

Last updated: November 2025

1. Introduction

This Privacy Policy explains how JOKR Labs (“we”, “our”, “us”) collects, uses, and protects information when you use JOKR (the “App”) and all related services including our website, mini-app, bots, games, and reward systems (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We aim to collect only the minimum amount of data necessary to operate and improve JOKR.

2.1 Telegram Data

When you use the JOKR mini-app or bots via Telegram, we may receive:

• Telegram user ID
• Username and display name
• Profile photo (if provided)
• Language and basic account metadata

We do not access your private messages, contacts, or phone number from Telegram.

2.2 Usage Data

We may collect information about how you interact with JOKR, such as:

• Game progress, scores, and achievements
• Quests completed and rewards claimed
• In-app actions (clicks, time spent in sections, etc.)
• Device type (mobile/desktop) and basic technical information
• Anonymous analytics and performance metrics

2.3 Wallet & Blockchain Data

If you choose to connect a cryptocurrency wallet or participate in crypto-related features, we may process:

• Your public wallet address
• On-chain transactions related to JOKR rewards or features

We never store or have access to your private keys or seed phrases. You are solely responsible for securing your wallet.

2.4 Contact Data

If you contact us (e.g., by email), we may store your email address and the content of your message in order to respond to you and provide support.

3. How We Use Your Information

We use the information we collect to:

• Operate and maintain the JOKR App and related services
• Save and display your progress, rewards, and in-game status
• Provide customer support and respond to inquiries
• Monitor usage to improve stability, performance, and user experience
• Detect and prevent fraud, abuse, and cheating
• Comply with legal obligations where applicable

We do not sell your personal data to third parties.

4. Legal Bases for Processing (if applicable)

Where required by law (such as in the European Economic Area), we process personal data based on one or more of the following:

• Performance of a contract (providing you access to the Service)
• Legitimate interests (improving and securing the Service)
• Compliance with legal obligations
• Your consent, when explicitly requested

5. Data Sharing and Third Parties

We may share limited data with third parties in the following situations:

• Service providers (e.g., hosting, analytics, infrastructure)
• Blockchain networks when you interact with smart contracts or claim rewards
• Legal authorities if required by law or to protect our rights

We do not share data with advertisers for targeted advertising campaigns.

6. Data Storage & Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

However, no method of transmission or storage is completely secure, especially in decentralized environments. You acknowledge that you use the Service at your own risk and are responsible for securing your own devices and wallets.

7. Data Retention

We retain data only as long as necessary to:

• Operate and maintain the Service
• Meet legal or regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer needed, we take steps to delete or anonymize it.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Remember language or basic preferences
• Measure traffic and usage statistics
• Improve performance and stability

The JOKR Telegram mini-app and bots generally do not use cookies, as they operate inside the Telegram environment.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal obligations)
• The right to object to or restrict certain processing activities

To exercise these rights, you can contact us at support@jokrlabs.io.

10. Children’s Privacy

JOKR is intended for users who are at least 18 years old. We do not knowingly collect personal data from children. If you believe a minor has provided us with data, please contact us and we will take appropriate steps to remove it.

11. International Transfers

Our services may be provided using servers located in different countries. By using the Service, you understand that your data may be transferred and processed in countries that may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Service after any update constitutes your acceptance of the revised Policy.

13. Contact

For any questions about this Privacy Policy or our data practices, you can contact us at: support@jokrlabs.io